Exchange Policy
At Ultimate Botanical, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a hassle-free exchange process. Please read our Exchange Policy below for details:
1. Eligibility for Exchange
You may request an exchange if:
- The product is unused, unopened, and in its original packaging.
- The exchange request is made within 07 days of receiving the product.
- The product received is damaged, defective, or incorrect.
2. Non-Exchangeable Items
The following items are not eligible for exchange:
- Products that have been used, opened, or damaged by the customer.
- Custom or personalized items.
- Products purchased during clearance sales or special promotions (unless defective).
3. Exchange Process
To request an exchange, follow these steps:
- Contact Us: Email us at support@ultimatebotanical.com or call us at 03267917100 with your order details and the reason for the exchange.
- Approval: Once your exchange request is approved, we will provide you with instructions on how to return the product.
- Return the Product: Send the product back to us in its original condition and packaging. You are responsible for the return shipping cost unless the product is defective or incorrect.
- Receive the Replacement: Once we receive and inspect the product, we will process your exchange and ship the replacement to you.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of delivery. Provide clear photos of the product and packaging to help us resolve the issue promptly.
5. Exchange Shipping Costs
- Customers are responsible for shipping costs associated with returning the item for an exchange.
- If the exchange is due to a mistake on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
6. Processing Time
- Exchanges are typically processed within 4-5 business days after we receive the returned product.
- You will be notified via email once your replacement product has been shipped.
7. Contact Us
For any questions or concerns regarding our Exchange Policy, please reach out to us:
Email: support@ultimatebotanical.com
Contact Us: 03267917100